All pieces are packaged in the safest way possible and using eco friendly materials, please re-use or recycle these where you can. Silver and gold items are always sent by Royal Mail tracked service to ensure they reach you securely. For International deliveries an additional charge will occur to enable me to send your item via Royal Mail International Tracked and Signed.

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We are not responsible for any customs/duty payable when the goods arrive in the country of destination. Please note that all international orders will require a signature upon delivery.

All items are wrapped in our simple eco friendly packaging unless specified. If you would like a piece gift wrapped for a specific occasion, please contact us before you order to discuss your needs. We would love to make your gift as special as we can for the recipient.

Most pieces can be made within 7-10 working days, however, during busier times or where materials need to be ordered this can be longer. We will ensure that we communicate this to you as soon as we are able and will keep you up to date with your order.

​All purchases through Credit/Debit cards is done via a 3rd secure party, We at Alys Mari Jewellery have no access to this data. Information provided by yourselves is stored securely and is never given out to any third party groups and comes under the 1998 data protection act. We do accept payment via bank transfer in the case of commissions only and when pre-agreed with the customer.

Unfortunately, due to the bespoke nature of our jewellery certain pieces cannot be returned for a refund unless it can be shown that they arrived in a damaged state. If jewellery is damaged on arrival, please get in touch with us straight away. 

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We do not offer refunds if you have purchased a ring in an incorrect size, please visit a local jeweller or see our help pages for information on how to size yourself for rings.

Most of our items are hallmarked and parcels are sent to the Birmingham Assay Office for hallmarking every few months. If it is a specific request that your piece be hallmarked then this can be arranged.

 All items that weigh over 7.78g (silver) or 1g (gold) must be hallmarked to show the quality of the metal used. In these cases items will need to be sent to our nearest assay office in Birmingham before they can be dispatched to you. If you require hallmarking on piece under 7.78g this will incur an additional charge. We will communicate with you the average time this will take but as the jewellery is outsourced to another company these times may vary.